Blk 606, Clementi West Street 1

#20-55, Singapore 120606

Contact No.: 7767791

Handphone No.: 9-436-5857

Email: [email protected]

Personal Website: http://connect.to/hotwils

SUMMARY OF QUALIFICATION

Enthusiastic and creative individual with excellent organisational, time management and analytical abilities.  Emphasis on operation efficiency and effectiveness has lead to various process improvements. Has contributed in terms of leadership, developing ideas and resourcefulness in both team & individual environment.  Strong computer abilities, able to learn new user software quickly.

EDUCATION

BBS, Quality Management & Marketing, Nanyang Technological University, Singapore, 1998
GCE A Levels, Jurong Junior College, Singapore, 1992
GCE O Levels, Anglo Chinese School (Independent), 1990

PROFESSIONAL EXPERIENCE

Marketing & Business Development Executive
myITcare.com Pte Ltd, Nov 2000 - Present
·Plan, Develop and open new market streams for company
·Help in the management of retail outlets at various parts of Singapore
·Assisting the implementation of work procedures for the outlets
·Manage business partnerships with companies
·Devise marketing strategies for the company as well as for partner companies
·Managing special projects such as area based technical assistance to housing residential area, running of exhibitions and expo and community based projects.

Marketing/Production Executive
InfoMagic Systems Pte Ltd, Mar 2000 to Oct 2000
·In charge of Marketing effort, tools and materials (brochures/standees)
·Part of team that maintains and initiating WebPages for potential and present clients as well as in house Websites
·In charge of production and quality of output (digital imaging) with a team of technicians
·Helps in Computer System troubleshooting and maintenance


Floor Manager-Men’s Department
Isetan Singapore Pte Ltd, June 99 - Feb 2000
·Decision-making on sales operations and movement of merchandise stocks and fixtures.
·Overseeing the implementation of sales promotions and maintaining sales and/or promotion activities
·Supervising personnel performance and welfare
·Ensuring smooth operations on the sales floor including cashier operations and store room maintenance
 

Customer Service Officer-Fleet Accounts
Caltex Singapore Pte Ltd, July 1998-January 1999
·Assist corporate customers in ensuring the smooth running of the operations of their fleet.
·Educate customers about the new marketing programs as launched by Caltex Starcard.
·Assist customers who have problems in using the Starcard facilities.

Contracts Manager Assistant (ISO 9002 Mgt. Rep. Asst.)
Hock Chuan Ann Construction, June 1997
·Assist in maintaining the company’s ISO 9002 system.
·Implementing quality systems to improve current work processes in the areas of administrative, work safety and human resource. 
·Maintain quality documents within the company
·Conducting internal quality procedure audits

Deputy Operations Officer/ Instructor/ W.I.T.s Team Leader, Singapore Armed Forces Provost Unit, National Service, 1994-1995
·To assist Operations Officer in the daily running and improvement of operations in the Unit.
·Head a work improvement team consisting of Specialists to further enhance operation efficiency and effectiveness.
·Instructor in the School of Military Police

UNIVERSITY ACTIVITIES

a) Publication Secretary, Hall Of Residence Eleven, Nanyang Technological University, Singapore, 1995-1996

·To organise and lead a group of students in covering the hall’s events to be published in the quarterly newsletter.
·To organise and produce the hall annual yearbook.
·To head an archive group to preserve the hall’s history

b) Publicity Secretary, Hall Of Residence Eleven, Nanyang Technological University, Singapore, 1996-1997
·To formulate, design and implement projects that facilitates the aim of informing, uniting and educating the hostelites on Hall activities and policies.
·Part of the main committee in running the hall of residence’s everyday matters.
·Designing of main objects of hall identity (T-shirt, Hall Crest) and to coordinate efforts in producing T-shirts for the general resident population.

HONOURS
·Recognition of Contribution to NTU Hall Eleven as Publicity Secretary of the 3^rd JCRC
·Recognition of Contribution to NTU Hall Eleven as Publication Secretary of the 2^nd JCRC
·Certificate of Commendation awarded for significant contribution to the Audio Visual Aids Club, Jurong Junior College.

WORK HISTORY

Administrative Staff, Exxon Chemicals, Dec 96 – Jan 97

Others : Accounts Clerk, Office Administrative Assistant

COMPUTER SKILLS

Proficient IBM skills on Microsoft Word, PowerPoint, Excel, Access and Internet Explorer.  Netscape Navigator. Corel Designing Suite.

REFEREES

Mr Arthur Wu
Club House Manager
Hewlett Packard Singapore (Pte) Ltd
Office Tel: 2792139
Email: [email protected]

Mr. Tan Zing Yan
General Manager
Marco Polo Development
Tel: 7311895

Mr Lim Shi An
Lecturer
Nanyang Polytechnic
School of Health Sciences
Tel: 5501423
Pgr: 95166929
Email: [email protected]

Ms Ruth Lim
Tel: 96874075
Email: [email protected]

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